Customer Support

Access helpful information and guides to help manage your Enphase account, set backup modes, and troubleshoot your system.

Enphase Support Videos

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  • Enphase App - System, Settings and Controls

    Enphase App - System, Settings and Controls

    This is a clip taken from the larger Introduction to Enphase Enlighten App video, highlighting the System page - reviewing backup battery configuration, event history, and backup history. This video also covers the Settings page, detailing how to update your backup battery configuration and what the different options mean (Savings Mode and Self-Consumption Modes are not recommended in Washington state - please ask Blossom staff for more information).

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Try visiting the extensive Enphase Support Site for detailed step-by-step instructions for resolving any potential issue.

Frequently Asked Questions

solar panel cleaning

How do I clean my solar panels?

In most areas in Washington state, cleaning your solar panels every other year is enough to optimize production. If you live in an area where dust and debris accumulates, more frequent cleaning is recommended. A gentle soap and water is all you need. Simple Green is a great option, too. If you don’t want to clean the panels yourself, try contacting a gutter cleaning company and asking if they provide solar panel cleaning as a service.

 
winter solar panel errors

Snow and Microinverter Not Reporting Error

For a solar panel to produce power, it needs clear access to sunlight. After a heavy snow, your monitoring system may show “Microinverter Not Reporting.” This is due to the microinverter needing a minimal amount of power from the panel in order to “wake up” and self report. If the panel is not producing, the microinverter will not activate. Once the snow thaws enough to expose a portion of your panel, after some time it will generate enough energy to power on the microinverter and clear the error.

 
solar panel tax credit

Tax Credit

The form you'll need to complete to claim your federal tax credit is Form 5695. The form has been updated for the 2023 tax season and is located on the IRS’s website found here.

For the 2021 tax season, click here to download the PDF version of this form.

We are not tax professionals and cannot provide tax advice or services. If you're unsure how to fill out the form, please consult a tax professional.

Need to reach us?

Not seeing what you need above and need to speak with a Blossom representative? Give us a call or complete the form below.

support@blossomsolar.com
(425) 610-7067

How can we help?

Having an issue with your system? Please fill out this form and let us know what you’re experiencing. We’ll review the issue and contact you within 24-48 business hours.